Brainstork offers four support channels for registered users — project managers, moderators, co-moderators, translators, observers, and recruiters. Access them by clicking Technical support in the top right corner of the screen.
1. Live chat
2. Knowledge base
3. Email
4. System check
1. Live chat
Get real-time support while using Brainstork. Click Live chat under the Technical support tab to start a conversation with the support team.
Available to all registered users.
2. Knowledge base
Browse the knowledge base for articles on platform features and troubleshooting. Click Knowledge base under the Technical support tab to open it.
You can also search the knowledge base directly from the live chat window. Click Search and type a topic to find relevant articles.
3. Email
For issues that don't need an immediate response, click Email under the Technical support tab to send a message to the support team.
4. System check
Check whether your setup is ready for a session. The system check tests your browser, operating system, network firewall, internet connection, webcam, microphone, and speaker.
Click System check under the Technical support tab to open the system check page in a new tab. Wait on the page for your results.
